Privacy Policy

1. Introduction

Zennsight Solutions Pvt. Ltd. ("Zennsight," "we," "us") is committed to protecting your privacy in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (www.zennsight.com) and services.

2. Data We Collect

• Personal Data:
  • Name, email address, phone number, and billing information provided during registration or payment.
  • Information shared during consultations (e.g., career or financial details), with your consent.
• Call Recordings: With explicit consent, we record consultation calls for quality assurance and report preparation.
• Usage Data: Website interactions, such as pages visited, time spent, and IP address, collected via cookies or analytics tools.
• Sensitive Personal Data: Financial or personal details shared during consultations, protected as per the DPDP Act.

3. Purpose of Data Collection

• To schedule and conduct consultations.
• To prepare and deliver bespoke decision support reports.
• To process payments and issue invoices, compliant with the Goods and Services Tax Act, 2017.
• To improve our services through analytics and feedback.
• To comply with legal obligations under Indian laws.

4. Data Storage and Security

• Storage: Data is stored on secure servers in India, in compliance with the DPDP Act’s data localization requirements.
• Security: We use encryption (e.g., SSL/TLS, AES-256) for data in transit and at rest, and conduct regular security audits.
• Retention: Personal data is retained only for as long as necessary to fulfill the purpose (e.g., service delivery) or as required by law (e.g., 7 years for tax records under the Income Tax Act, 1961).

5. Data Sharing

• Internal Use: Data is shared with our analysts and support staff only for service delivery.
• Third Parties: We may share data with payment processors (e.g., Razorpay) or legal authorities if required by law.
• No Sale of Data: We do not sell or share your personal data for marketing purposes without consent.

6. User Rights

As per the DPDP Act, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing, subject to legal obligations.
• Nominate a representative for data management in case of incapacity.
• File complaints with the Data Protection Board of India.

To exercise these rights, contact us at support@zennsight.com.

7. Cookies and Tracking

• We use cookies to enhance website functionality and analyze usage.
• You may disable cookies via your browser settings, but this may affect service functionality.
• Cookie usage complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

8. Consent for Recordings

• Consultation calls are recorded only with your explicit consent, as required by the DPDP Act.
• Recordings are used solely for preparing reports and quality assurance, and are securely stored with restricted access.

9. Amendments

We may update this Privacy Policy, with changes posted on our website. Significant changes will be communicated via email, as mandated by the DPDP Act.

10. Contact Information

For privacy-related queries or to exercise your rights, contact our Data Protection Officer at:
Email: support@zennsight.com
Address: Zennsight Solutions Pvt. Ltd., 2001/17, C Block, Indira Nagar, Lucknow, India