Terms & Conditions

1. Acceptance of Terms

By booking a consultation or using any Zennsight service, you agree to these Terms and Conditions ("T&Cs"), which form a legally binding agreement under the Indian Contract Act, 1872. These T&Cs supplement the Terms of Use.

2. Service Description

• Consultation Process:
  • Users schedule consultation calls via the Zennsight website (www.zennsight.com) after payment.
  • Calls are conducted by trained analysts, with user consent for recording, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).
  • Analysts prepare and deliver bespoke reports within 3–5 business days via a secure client portal or email.
• Service Scope: Services are advisory and intended to support decision-making in areas like career, finance, or life crises. Outcomes are not guaranteed.
• Availability: Services are subject to analyst availability and may be limited to maintain exclusivity.

3. Payment Terms

• Pricing:
  • Visionary Tier: INR 10,000–15,000 per hour.
  • Elite Tier: INR 5,000–7,500 per hour.
  • Discovery Tier: INR 2,000–3,000 per hour.
  • Packages: Multi-session packages (e.g., 3 sessions for INR 25,000–40,000).
  • Subscriptions: Monthly retainers (e.g., INR 20,000–50,000 for 2–4 hours).
• Payment Methods: Payments are processed via secure gateways (e.g., Razorpay, Stripe) in Indian Rupees (INR).
• Taxes: All prices exclude applicable taxes (e.g., GST), which will be added as per the Goods and Services Tax Act, 2017.
• Invoicing: Invoices are issued digitally upon payment, compliant with GST regulations.

4. User Obligations

• Scheduling: Users must book consultations at least 48 hours in advance, subject to availability.
• Conduct: Users must provide accurate information and engage respectfully during consultations.
• Consent for Recording: Users must consent to call recordings for quality and report preparation, as per the DPDP Act.

5. Confidentiality

• Zennsight commits to protecting user information as per the Privacy Policy below.
• Users agree not to disclose proprietary frameworks or report content publicly without permission.

6. Force Majeure

Zennsight is not liable for delays or failure to provide services due to events beyond our control, such as natural disasters or technical failures, as recognized under Indian law.

7. Amendments

We may update these T&Cs, with changes posted on our website. Users will be notified of significant changes via email, as required by the Consumer Protection Act, 2019.